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Privacy Policy

Warwest Limited Trading as Weir Bank Estate — Privacy Notice

Warwest Limited (trading as Weir Bank Estate) is the controller of your personal data. This privacy notice tells you what to expect us to do with your personal information.

Contact Details

Warwest Limited Weir Bank, Monkey Island Lane, Bray-on-Thames, Berkshire, SL6 2ED

Telephone: 01628 762700 Email: events@weirbankestate.co.uk

What Information We Collect, Use, and Why

We collect or use the following information to respond to enquiries and provide our services:

  • Names and contact details
  • Addresses
  • Health and safety information
  • Website user information (including user journeys and cookie tracking)
  • Photographs or video recordings
  • Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and bookings:

  • Names and contact details
  • Addresses

We collect or use the following information for marketing and service updates:

  • Names and contact details
  • Addresses
  • Recorded images such as photos or videos
  • IP addresses
  • Website user journey information

We collect or use the following information to comply with legal requirements:

  • Name and contact information
  • Health and safety information
  • Any other personal information required to comply with legal obligations

We collect or use the following information for dealing with queries, complaints or claims:

  • Names and contact details
  • Addresses
  • Enquiry or service history

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. You can find out more about lawful bases on the ICO's website.

Your data protection rights include:

  • Right of access — You have the right to ask us for copies of your personal information.
  • Right to rectification — You have the right to ask us to correct or delete information you think is inaccurate or incomplete.
  • Right to erasure — You have the right to ask us to delete your personal information.
  • Right to restriction of processing — You have the right to ask us to limit how we use your personal information.
  • Right to object to processing — You have the right to object to the processing of your personal data.
  • Right to data portability — You have the right to ask that we transfer your personal information to another organisation or to you.
  • Right to withdraw consent — Where we rely on consent as our lawful basis, you have the right to withdraw consent at any time.

If you make a request, we will respond within one month. To make a data protection rights request please contact us using the details above.

Our Lawful Bases for Processing Your Data

We rely on the following lawful bases for collecting and using your personal information:

Providing services and hospitality:

  • Consent — Where you have given us permission after receiving all relevant information. You have the right to withdraw consent at any time.
  • Contract — Where we need to collect or use information to enter into or carry out a contract with you.
  • Legitimate interests — We collect personal information in order to provide hospitality services to our clients and to retain suppliers.

Operation of customer accounts and bookings:

  • Consent — Where you have given us permission after receiving all relevant information.
  • Contract — Where we need to collect or use information to enter into or carry out a contract with you.
  • Legitimate interests — We collect personal information in order to manage bookings and events for our clients and to pay suppliers.

Marketing and service updates:

  • Consent — Where you have given us permission after receiving all relevant information.
  • Contract — Where we need to collect or use information to carry out a contract with you.
  • Legitimate interests — We may from time to time request information including photographs to aid in our marketing. This information is obtained by consent and is not harmful to the client.

Legal requirements:

  • Consent — Where you have given us permission after receiving all relevant information.
  • Contract — Where we need to collect or use information to carry out a contract with you.
  • Legal obligation — Where we are required to collect or use your information to comply with the law.
  • Legitimate interests — We may obtain evidence of ID to comply with our legal obligations under licensing laws regarding the sale of alcohol.

Queries, complaints or claims:

  • Consent — Where you have given us permission after receiving all relevant information.
  • Contract — Where we need to collect or use information to carry out a contract with you.
  • Legitimate interests — We may require personal information to enable us to deal with any complaints. We will only request such information as may be strictly necessary to deal with that complaint.

Where We Get Personal Information From

  • Directly from you via contact forms, newsletter signups or booking requests
  • Publicly available sources
  • Suppliers and service providers

How Long We Keep Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. For more information on our retention periods please contact us using the details above.

Who We Share Information With

We may share your personal information with:

  • Publicly on our website, social media or other marketing and information media
  • Suppliers and service providers who support the delivery of our services
  • Regulatory or legal authorities where required by law

We do not sell your personal data to third parties.

Cookies

Our website uses cookies to improve your experience and to understand how visitors use our site. When you visit our website you will be asked to consent to our use of cookies. You can withdraw your consent or manage your cookie preferences at any time via the cookie settings on our website.

How to Complain

If you have concerns about our use of your personal data, please contact us using the details at the top of this notice.

If you remain unhappy after raising a complaint with us, you can contact the Information Commissioner's Office (ICO):

Information Commissioner's Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Helpline: 0303 123 1113 Website: ico.org.uk/make-a-complaint

 For data protection enquiries please contact us at events@weirbankestate.co.uk or write to us at Warwest Limited, Weir Bank, Monkey Island Lane, Bray-on-Thames, Berkshire, SL6 2ED.